Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Once an order has been processed or shipped, we may not be able to cancel the order or change the shipping address.

Estimated Delivery Time

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 10–20 business days
  • United Kingdom and Europe: 10–20 business days
  • Australia and New Zealand: 10–20 business days
  • Other international destinations: 10–25 business days

Delivery times are estimates only and do not include order processing time.

Delivery delays may occur due to customs inspections, carrier delays, weather conditions, holidays, incorrect addresses, high shipping volumes, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the destination, order value, and available shipping methods.

Free shipping may be available for qualifying orders when stated on the website or during checkout.

Tracking Information

Once your order has shipped, tracking information will be provided.

Please allow 2–5 business days for tracking information to update after shipment.

In some cases, tracking may temporarily show limited or no movement while the package is still in transit.

Split Shipments

Orders containing multiple items may be shipped separately depending on product availability, warehouse location, or shipping method.

If your order is shipped in multiple packages, you may receive multiple tracking numbers and the packages may arrive on different dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your address includes:

  • Full name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State or province
  • Postal code
  • Country
  • Valid contact information

We are not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error, please contact customer support as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Delayed Shipments

Shipping delays may occasionally occur due to circumstances outside our control.

If your tracking information has not updated for several days, please allow additional time for the carrier to complete delivery.

A temporary tracking delay does not necessarily mean that the package has been lost.

If your order has exceeded the estimated delivery time, please contact customer support for assistance.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check your mailbox, porch, garage, reception area, or other safe delivery locations.
  2. Check with family members, neighbors, building staff, or reception.
  3. Allow up to 48 hours, as some carriers may update tracking before final delivery.
  4. Contact the local carrier for additional delivery information.

We will assist where possible, but we are not responsible for packages that are lost or stolen after the carrier confirms successful delivery to the address provided at checkout.

Lost Packages

If a package appears to be lost in transit, please contact customer support.

We may contact the carrier and request an investigation before issuing a replacement or refund.

If the carrier confirms that the package has been lost, an appropriate resolution may be provided based on the circumstances of the order.

Damaged Packages

If your order arrives damaged, please contact customer support as soon as possible.

Customers may be asked to provide:

  • Order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A description of the issue

Damage claims should be submitted within 7 days of delivery.

Failed or Returned Deliveries

Packages may be returned to the sender due to:

  • Incorrect or incomplete addresses
  • Unclaimed packages
  • Refused deliveries
  • Failed delivery attempts
  • Carrier restrictions

If a package is returned due to an address or delivery issue caused by the customer, additional shipping fees may apply before the order can be reshipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or packages held by customs authorities.

Shipping Restrictions

Some products may not be available for delivery to certain countries, territories, PO boxes, military addresses, or remote locations.

Available shipping options will be displayed during checkout.

If we are unable to ship an order to the provided address, the order may be canceled and refunded.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy when necessary.

Any changes will become effective once the updated policy is published on the website.

Contact

For questions regarding your order, shipping status, or delivery, please contact customer support and include your order number so we can assist you more efficiently.